International Shipping

Shipping Info

United States and Canada - International

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7–10 Business Days Free standard shipping on orders over $99	USD 9
EXPRESS SHIPPING	3-5 Business Days USD 10 express shipping on orders over $99	USD 15

Europe - International

(Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State))

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7-10 Business Days Free standard shipping on orders over $150	USD 10
EXPRESS SHIPPING	3-5 Business Days USD 15 express shipping on orders over $150	USD 18

Australia - International

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7-10 Business Days Free standard shipping on orders over $150	USD 11
EXPRESS SHIPPING	3-5 Business Days USD 15 express shipping on orders over $150	USD 16

Russia - International

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7-10 Business Days Free standard shipping on orders over $150	USD 11
EXPRESS SHIPPING	3-5 Business Days USD 15 express shipping on orders over $150	USD 16

Asia (Excluding India) - International

(Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, North Korea, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen)

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7-10 Business Days	USD 10
EXPRESS SHIPPING	3-5 Business Days	USD 15

India - Domestic

(Including 28 state and 8 Union Territories )

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	7-10 Business Days	INR 99/-
EXPRESS SHIPPING	3-5 Business Days	INR 150/-

* Shipping time (delivery time) is estimated and commences from the date the order is purchased and can take longer than expected time duration due to incomplete address (out of the delivery area)，invalid phone number/consignee unavailable, or other force majeure reasons.

* Please contact us within 15-20 days of shipment if the package does not arrive in time, our customer service will get back to you within 24 hours. Note that overdue requests may not be accepted.

* Due to inventory issues, packages may be shipped from different warehouses. Packages shipped from different warehouses may also have varying shipping time.

For International Shipping, the average delivery time is 7-10 days depending on the country of residence

All International orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you the cost as it varies from country to country.

1. Paypal
2. Credit/Debit Card via Stripe Payment Gateway

Please note that your order can only be cancelled before we have dispatched it to you. We have no way of cancelling it once it is shipped from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on care@houseofw.store with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

For all international orders, customers have to return the products themselves. Custom/Duties are charged once the parcel reaches its destination country, or, when returned/Self-ship. These charges must be paid by the customer. Unfortunately, we have no control over these charges. The order needs to be sent back to the following address Plot No-12, New DLF Industrial Area, Phase-1, Faridabad-121003 Haryana (INDIA). Once we receive the product, we will process the refund within 3-5 business days.

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made.

You can self-ship the products you wish to return by any reliable courier service within 7 days of raising a return request. Please share the order number while sending the parcel at our warehouse. We request you to share the courier details with us on care@houseofw.store or WhatsApp us on +91-63-666666-04.

** Any product self-shipped beyond 7 days of raising a return request may not be considered.

For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to care@houseofw.store and we will investigate the case and reply within 48 hours with the best available resolution.

** Any such complaint raised after 48 hours of receiving the order may not be considered.

Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-63-666666-04 or mail us on care@houseofw.store within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered.